Return & Refund Policy

At Keroca, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not satisfied with your purchase, we offer a hassle-free return and refund policy to make the process as simple and convenient as possible.

Return Eligibility

To be eligible for a return, the item must meet the following criteria:

• It must be unused and in the same condition as when you received it.
• It must be returned in its original packaging.
• Returns must be initiated within 30 days of the original purchase date.

Return Process

To initiate a return, please contact our customer support team at [email protected] to request a return authorization. Once you have received the return authorization, kindly send the item back to our warehouse along with the original packing slip or a note containing your order number and the reason for the return.

Please be aware that return shipping costs are the responsibility of the customer unless the item was damaged, defective, or incorrect. In such cases, we will provide a prepaid return shipping label for your convenience.

Refunds

Once we receive and inspect your return, we will proceed with the refund process. The refund will be credited back to the original payment method used for the purchase. Please allow 4-10 business days for the refund to be processed and appear in your account, depending on your bank’s processing time.

If the item was received damaged, defective, or incorrect, we will issue a full refund, including any incurred shipping costs.

Damaged, Defective, Or Incorrect Items

In the unlikely event that you receive a damaged, defective, or incorrect item, please contact our customer support team at [email protected] immediately. We will promptly address the issue and provide a suitable solution, whether it be a replacement or a refund.

Customer Satisfaction

At Keroca, we prioritize customer satisfaction. If you have any questions or concerns regarding your order, please don’t hesitate to reach out to our friendly customer support team at [email protected]. We are always here to assist you!
Thank you for choosing Keroca for your shopping needs.