Frequently Asked Questions
Ordering
1. How do I place an order on Keroca?
To place an order on Keroca, follow these simple steps:
- Browse our website to find the products you wish to purchase.
- Add the desired items to your shopping cart.
- Review your order and make any necessary changes.
- Proceed to checkout and enter your shipping and payment information.
- Review and confirm your order.
2. Is it safe to order on Keroca?
Yes, ordering on Keroca is safe and secure. We utilize secure socket layer (SSL) technology to encrypt sensitive information during transmission, and we have implemented strict security measures to safeguard your personal information.
Shipping
1. How long will it take for my order to arrive?
Order processing time is 0-2 business days, and shipping time is 4-7 business days.
2. Can I track my order?
Yes, you can track your order by clicking on the “Track My Order” link in your order confirmation email or by logging into your account on our website.
3. Do you ship worldwide?
Currently, we only ship within the USA.
4. Is there a shipping fee?
Yes, there is a flat rate shipping fee of $6.95 for all orders within the USA. This fee covers the cost of packing, handling, and shipping your items to your doorstep. We use a reliable and fast shipping method, ensuring that your order arrives at your door as soon as possible. Whether you order one item or multiple items, the shipping fee remains the same, making it convenient and affordable for all customers. Order now and enjoy fast and affordable shipping within the USA.
Return & Refund
1. What is your return policy?
We want you to be fully satisfied with your purchase. If for any reason you are not satisfied, you may return the items within 30 days of receiving the order for a refund. The items must be in their original condition and packaging.
2. How do I initiate a return or refund?
To initiate a return or refund, please contact our customer support team at [email protected].
3. What is the process for a refund?
Once we receive the returned items and confirm that they are in their original condition, we will process the refund to the original method of payment within 4-10 business days.
Cancellation
1. Can I cancel my order?
You may cancel your order as long as it has not yet been shipped. To cancel an order, please contact our customer support team at [email protected].
Payment
1. What type of payment do you accept?
We accept Visa, MasterCard, and American Express.
2. Is it safe to use my credit card on your website?
Yes, it is safe to use your credit card on our website. We utilize secure socket layer (SSL) technology to encrypt sensitive information during transmission, and we have implemented strict security measures to safeguard your personal information.
If you have any further questions or concerns, please do not hesitate to contact our customer support team at [email protected]. We are always here to help. Thank you for choosing Keroca.